The world and the industry has changed radically in recent years. Of course, evolutions and revolutions have become commonplace in modern economies. This time, however, is different. It is not the products and services that are changing, it is the way in which they are delivered to the customer that is totally different.
The guest lecture is part of the BPM course in Master of Management and the speaker is Jan Mendling, professor at the Wirtschaftsuniversität Wien and thought leader in the area of Business Process Management.
