The huge potential of process mining applications is -luckily- already discovered in a variety of business settings. In industry, more and more companies are learning about its potential value. In meanwhile, academic researchers continue their quest to the best algorithm, the most meaningful metrics, the most understandable visualisations, etcetera. Whatever ‘best’, ‘meaningful’, and ‘understandable’ may be… These are food for thought and discussion on their own. But I’d like to address a different mini-research-topic-on-its-own: the event log.
An implicit assumption in process mining (both research and applications), is the existence of an event log.
Three weeks ago, the students from ‘business and information systems engineering (BI)’ at Hasselt University organized a service jam #servicejamhasselt.
“A service jam resembles a musical jam session: you take your instruments and start to experiment. The idea is to make fun and start creating, not only brainstorming.” says Geert Tewissen, service designer at Boondoggle.
Many times the creation of new products starts from the possibilities these products can offer: the solution. Yet ideally, a new product should stem from a problem. This is certainly the case for IT-driven products and services. The stream of design thinking provides counterweight to this solution-based approach. A solid service design pulls you back to the origin of your business: which problem of which person(s) are we going to solve?