The picture above shows a list of possible actions that might be going on in an organization. As a process modeler, would you include all of them as activities in your diagram? Or do you think some are too detailed or rather not detailed enough to be considered an activity? Maybe you even argue that some of them are not relevant enough to figure in a process at all…
Three weeks ago, the students from ‘business and information systems engineering (BI)’ at Hasselt University organized a service jam #servicejamhasselt.
“A service jam resembles a musical jam session: you take your instruments and start to experiment. The idea is to make fun and start creating, not only brainstorming.” says Geert Tewissen, service designer at Boondoggle.
Many times the creation of new products starts from the possibilities these products can offer: the solution. Yet ideally, a new product should stem from a problem. This is certainly the case for IT-driven products and services. The stream of design thinking provides counterweight to this solution-based approach. A solid service design pulls you back to the origin of your business: which problem of which person(s) are we going to solve?
The research group Business Informatics is part of the Faculty of Business Economics at Hasselt University (Belgium). Our research group performs research which aims to support decision-making in companies and organisations by modelling data, information and knowledge. In this respect, research is conducted related to data mining, ICT management, process mining, process modelling, decision support systems, auditing and accounting information systems.
The composition of our research group can be consulted on the ‘About’ page.